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Check-In (3:00pm) and Check-out(10:00am)
Check-in is at 3:00 PM. Please do not attempt to check- in earlier than 3:00 PM. Any remaining balance for your reservation is due and payable at check-in. If you need to check-in after 11:00 PM, please notify our rental office and we will prepare a late-arrival package for you. This package will include directions and a key to your cabin and will be available at our office door. Late check-ins must come to the office by 11 AM the following morning to pay their remaining balance. Checkout is at 10:00 AM. Personal checks will not be accepted at check-in. Any accident or damage to personal property while at a cabin must be reported within 24 hours of occurrence.
Cancellation and Changes
We will issue a refund of your deposit, minus a nonrefundable ($25) reservation fee, for reservations canceled 30 days prior to your arrival date (60 days for 4 bedroom or larger cabins). Deposits and fees for reservations canceled less than 30 days prior to your arrival date (60 days for 4 bedroom or larger cabins) are nonrefundable, but may be applied to a future reservation within a year without penalty up to 14 days prior to arrival. Refunds are not provided for nights removed less than 30 days prior to guest arrival (60 days for 4 bedroom or larger cabins). Only the guest named on the rental agreement may cancel or make changes to a reservation. Any change to a reservation after a cabin has been reserved will result in a $25.00 change reservation fee. Ridge Management will not rent to anyone under the age of 21.
Damages and Excessive Cleaning
Upon arrival a security deposit hold of $150 (1-5 bedroom) or $500.00 (6-12 bedroom) will be placed on the credit card of the guest named on the rental agreement. This hold is not a charge and will not show on your credit card statement. In the event of damage, theft, or the need for excessive cleaning, this security deposit will be used. Charges could exceed the security deposit. Please note that hot tub covers are fragile and have a replacement cost of $350. Our cabins do not allow smoking or pets.
Pets and Smoking
Our cabins do not allow smoking or pets. Any unauthorized pets in the unit are subject to a $300.00 cleaning fee.
"The Lodge" allows pets up to 25 pounds. There is a $25 charge per day. A $150 fee will be charged for an additional pet.
Hot Tubs
Hot tubs are drained, cleaned, refilled, and chemically sanitized prior to each guest arrival. Because the hot tubs are completely drained and refilled prior to each guest stay, the water may not be warm until the evening of your arrival. There are health risks associated with the use of hot tubs--use with discretion and at your sole responsibility. DO NOT STAND ON THE HOT TUB COVERS, as they will break. Please, when not using the hot tub, leave the cover on so the hot tub will stay warm and debris will stay out. Please shower before using the hot tub because some lotions or makeup mixed with the hot tub chemicals can cause a rash on your skin. Ridge Management assumes no responsibility for any assurances associated with hot tub usage.
Lost or Stolen Items
Ridge Management Ltd. is not responsible for lost or stolen items. Guest items that are found will be returned to the maintenance office. Items can be returned at the guest's expense.
Weather
During winter months, four-wheel drive or chain-equipped vehicles are highly recommended. We do not offer discounts or refunds if you are unable to arrive to your unit because of weather conditions.
Pests and Environment
To ensure the best guest experience, we perform regular pest control maintenance on all of our cabins. Because our cabins are located in wooded and mountain areas we cannot guarantee that they will be pest free. We do not offer refunds for pests. Unfortunately Ladybugs are a part of our environment and we are unable to prevent them from occasionally visiting our cabins. If this occurs, please contact customer care and we will do our best to help you.
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